A Tale of Three Cities: La Quinta to Alberta to Calgary. And Therafit Shoes

I was a little hesitant to write this post, because frankly I’m a little embarrassed about the whole thing. It was expensive, time consuming, and completely avoidable. So I have chosen to look at this as an expensive, time consuming, avoidable learning opportunity. A teachable moment for myself.

Therafit shoes

You may recall, way back at the beginning of December, I wrote a review of the Therafit Shoe and hosted a giveaway for a chance to win a free pair. I love my Therafit shoes (I still wear them to work everyday), and I was happy for the chance to give away a pair. So excited in fact, that I forgot some of the basics of giveaways (I was kind of new to this). Number one on the list (at least for me, now), is the Terms and Conditions portion of the giveaway. Pinpointing it even closer, eligibility.  Like the rookie that I was, I didn’t create any terms and conditions, and when someone asked about Canadians’ eligibility, I said, “sure, why not?” Mistake number one.

therafit shoe

When Tina from Calgary won the giveaway, I was excited. She sent me her address (at her parent’s in Alberta) and chose the Red Therafit shoes (the ones I would have chosen if I didn’t need a more neutral color to wear to work).

Therafit shoes

That was when I found out that the contest was meant only for the United States. Oops! Well, no problem, just ship the shoes to me, and will forward them on to Tina. Easy! Um, no.

Oh, the first part was easy. The shipment from Therafit arrived within a week. The next day, I took the package to the nearest UPS store. And discovered why many companies don’t ship to Canada.

First of all, the cost. Just a little short of $40. What? For a two pound package, valued at about $100? (Tina offered to help with shipping costs, but I turned her down. This was my teachable moment.)

Therafit shoes

I was committed to getting Tina her shoes. I paid the shipping charges, sent her the tracking number, made the assumption that she’d receive her shoes in a few days (mistake number two), and managed to misplace the shipping receipt (mistake number three).

I watched the package’s progress on UPS.com for the next 10 days. I originally shipped on December 24 (not the best timing for quick shipping under any circumstances). After about two weeks (not the five days I was told when I shipped), the shoes were scheduled to be delivered. Hurray! I forgot about it for a couple days, then checked back to see that the package was “unable to be delivered,” on its original date, which was a Friday, but would be delivered the following Monday. In the meantime, I received an email from Tina, asking how I shipped the shoes. I’m sure that, not really knowing me, she was doubting the existence of her Therafit shoes.

Therafit shoes

When I checked that same day, the tracking results said, “Delivered” along with a code that ended with the word REAR. Later that same day, January 9, Tina emailed to tell me not to worry. The driver had the address transposed, but the package was at a UPS office about an hour away. She should have the shoes by Friday, January 13.

For the next two weeks, Tina communicated a situation that would have been funny if it wasn’t happening to us. UPS had the package, they didn’t have the package. They would deliver the shoes to her work, then they didn’t (the original address was her parent’s home in Alberta, so that someone would be home when the delivery came). Then she told me that they couldn’t find the package, would I call, as the original shipper, to see what I could do? This was January 24. A month to the day since I shipped the shoes.

Therafit shoes

I called UPS, and after being bounced around a little bit, I found out…nothing. I was speaking to the International Customer Service, they couldn’t find the package, weren’t sure where it was. When I told them that there had been some talk about sending it back, they told be to call the Palm Springs UPS Center. Fine, I said, and hung up. Only problem, apparently the Palm Springs Center does not have a telephone (or doesn’t want us, the public, to know what it is), and the only contact number is the general UPS phone number. Which immediately switched me back to the International customer service, where I had to explain the story to yet another person. If this long explanation is confusing you, you have a good idea of how I felt.

When I finally spoke to a fairly intelligent rep at UPS, she opened an inquiry, the first step in the process of recovering the value of a lost package. They would call me on Monday, January 28, to follow up. Before I heard from UPS on Monday, though, I received a message from my local UPS store…my package had been returned. What did I want to do with it?

Before I called back, I called UPS. They told me to go ahead and ship the package back to Canada. They would reimburse me what I spent on shipping, did I have the receipt? Um, no, remember mistake number three? So they would reimburse me about $20. Not sure where they pulled that number from, but without a receipt I was SOL.

I shipped the package back that afternoon. Another $40. If you’re doing the math, I’ve spent $80 with the promise of a $20 refund. Yes, that’s why I’m calling it an expensive lesson. An hour after I shipped, I got an email from Tina..don’t send it to the original address. That’s my parent’s house and they won’t be there. Oops!

Fortunately, Tina was able to get her sister to be on the lookout, and on February 8 I got this tweet:

We’re not through yet.

It was another 10 days, waiting for a sick sister to recover, then finally I heard from Tina again:

 

February 18, 2013, 56 days after shipping, Tina finally had her hands on her Therafit shoes.

I put my new $60 knowledge to use at my very next giveaway. If the company does not ship to Canada, I’m sorry, but you, my dear Canadian friends are not eligible for my giveaway.

So, have you made a similar mistake (don’t tell me I’m the only one!)? How much did it cost you?

By the way, I have no regrets about this. Tina is a lovely woman, I’m happy that she won the Therafit shoes. I only hope she loves them as much as I do!

Edit: Tina has written her own post about her experience. Check it out!

Two Vegan Recipes: Spicy Lime Soup & (another) Tofu Scramble + the #Therafit Winner!

Fun stuff first. I happy to announce that the winner of the Therafit Shoes is…..Tina! Congratulations, Tina. You’re going to love your new shoes. The contest may be over, but you can still read my review and get your discount code here.

Therafit

Finding balance in Therafit.

I (frequently) say that I love a good tofu scramble. I hadn’t made one in a while, I think because in my mind I think of it as a breakfast dish and I rarely have time to spend on breakfast prep of anything more complex than oatmeal or a smoothie (and even that’s pushing it).

But, I was at Clark’s the other day, picking up a few items that are hard to find here in the desert (like seitan, Daiya wedges, and vegan prepared food, just to name a few things), when a package of Soyrizo caught my eye. I had a plan.

On a side note, I got a kick out of the very young lady that checked me out. Gazing at my packages of seitan, Soyrizo, tofu, plus a bunch of kale, a bag of quinoa, and a few other things, she asked if I was vegan. Stifling my inner smart-ass, I said yes. She told me that she was vegan as well and was happy to see more vegans. I think she would have liked to say “older vegans,” but I agreed with her, because I’m happy to see more vegans too, young or old(er).

Tofu Scramble. Vegan

Ingredients

1/2 tsp turmeric
1/2 tsp chili powder
1/2 tsp cayenne pepper
1/2 tsp salt
pepper
2 Tbsp Olive Oil
1 cup onion, chopped
1 Serrano chile, seeded and minced
1 med potato, cooked and chopped
1/2 package Soyrizo
1/2 avocado, sliced
1/2 cup vegan cheese (optional)

vegan

Originally posted (with a few changes) here.

Directions

Pat tofu dry. In a medium bowl, use a fork to break up the tofu until it has a texture similar to scrambled eggs. Add turmeric, chili powder, cayenne pepper, salt, and pepper.

Heat olive oil over medium high heat. Add onion and chiles and cook until soft, about two minutes. Add potatoes and cook until slightly browned. Move vegetables to the outside of the pan and add the Soyrizo and cook until heated through. Add the tofu mixture and stir, blending the tofu, Soyrizo, and vegetables. Cook until heated through.

Serve with vegan cheese, avocado, salsa, and toast or tortillas if you like.

Tofu Scramble2

Last week, while I was training my awesome 82 year old client (she still plays and takes tennis lessons a couple times a week!), she told me that she was making a big pot of soup for dinner. With cooling weather finally here in the desert (in the 70s at least), soup sounded pretty good, so I was inspired to make my own.

If you are looking for a traditional recipe for Yucatan Sopa de Lima, you will not find it here. Sorry. But, this easy vegan soup is still delicious, spicy, and warming, and I think you will enjoy it.

vegan

Spicy Chick’n & Lime Soup. Vegan

Ingredients

6 cups vegetable broth
1/2 cup lime juice
1 package Gardein chick’n strips
2 medium potatoes, peeled and chopped
2 carrots, chopped
2 zucchini, chopped
1 can pinto beans, drained and rinsed
1/2 cup salsa
1 teaspoon cumin
1 teaspoon salt
pepper to taste
1 tablespoon olive oil
1/2 onion, chopped
2 cloves garlic, minced
1-2 Serrano chiles, seeded and minced
1 lime
cilantro
avocado
tortillas (corn or flour, your preference)
salsa
vegan cheese (I used Daiya)

vegan

Directions

Combine broth, lime juice, chick’n, potatoes, carrots, cumin, salt and pepper in a large pot. Bring to a boil, then reduce to simmer.

Preheat the oil in a small pan over medium heat. Add onion, garlic, and chiles. Cook until soft, then add to the simmering soup.

Cook soup on low for about 15 minutes, until potatoes and carrots are slightly tender. Add the salsa, beans and the zucchini, and cook for a few minutes more to heat the beans and cook the zucchini.

Garnish with limes, cilantro, avocado, and serve with tortillas, salsa, and vegan cheese.

Well, 11 more days until Christmas. I’ll be spending my weekend with shopping, decorating, cleaning, etc. What will you be up to?

 

Therafit, The Comfortable Shoe for Women: A Review and a Giveaway!

 I Need a Good Shoe

The giveaway is over, but please enjoy the post and the review:

On the day that my Therafit shoes arrived, I was at the tail end of a 15 hour workday, most of it spent on my feet. I was tired, a little cranky, but most of all, my feet just hurt. I couldn’t wait to kick off my shoes, put up my feet, and relax.

Therafit

When I ordered my Therafit shoes, I purposely chose the Silver and Blue combination, even though I felt the allure of the vibrant red or black with bright pink accents. I wanted to be able to wear them to work, which requires white shoes (I figured silver was close enough). At this time of year, my work days average about 10 hours, sometimes stretching to 12. I’m a fitness director and I also teach classes and do some personal training. I am active at work and at home, where I’m walking the dogs, running errands, cleaning up. Plus I manage to get my own workouts in.

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A Very Long Day and New #Therafit Shoes

Yesterday was a long day. A very long day. I’ve written before about the seasonality of my job, where we are slow all summer when it’s hot, and suddenly extremely busy when the weather cools down, the golf courses re-open, and the Snowbirds arrive. Yesterday was the ultimate example of what the “season,” as we call it, will be like.

Last night was our Welcome Home open house, where we welcome our members back to the desert with catered appetizers, wine, and prizes. We were also celebrating the 10th birthday of the fitness center. My staff was on hand to greet the members and talk about our services. The board of directors of our home owners association attends, as well as our fitness committee, general manager, plus the general manager of the golf club. But my day started more than 12 hours before the party even started.

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